Terms & Conditions

By purchasing goods from Ragmans Lane Farm you are entering into a legally binding agreement with us on the following terms.

Definition of words used in the contract:

TERMS & CONDITIONS: The contract of the sale and purchase of goods between yourselves and Ragman Lane Farm.
DELIVERY AREA: Standard UK
GOODS: Products purchased from our website; such as books, courses, vouchers, mushroom log equipment.
THE WEBSITE: Our address: www.ragmans.co.uk

GENERAL CONDITIONS OF SALES

1. Making a purchase
1.1 A contract is made for us to sell you goods when we accept an order from you made via our website.

1.2 To make a purchase simply browse through the site, adding to the cart any items you may wish to purchase. Once you have finished your order, click on ‘view cart’, agree to the terms and conditions and proceed to checkout.

It is important that these details are filled in correctly and fully for delivery purposes.

1.3 Orders are accepted if goods are available and your credit or debit card is authorised for the transaction.

1.4 All orders and payments are acknowledged by email by Worldpay and within 3 working days from Ragmans Lane Farm, and will arrive 5-10 working days from the time you placed your order.

1.5 We will charge your credit or debit card account for payment on receipt of your order. We accept no liability if a delivery is delayed due to incorrect payment details.

1.6 Our online ordering is via Worldpay; alternatively you may wish to send a cheque payment. Orders will not be despatched until the cheque has cleared.

1.7 We will take reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.

2. Payment
2.1 We accept payment for online orders via Paypal, credit and debit cards.

3. Prices
3.1 We reserve the right to revise prices at any time or in the event of a change to the VAT rate.

4. Delivery Schedule
4.1 Standard UK: for most of our goods where delivery is required the cost is included in the purchase/checkout price.

4.2 Courses are confirmed by email.
4.3 Where additional delivery charges are required, we will contact you to inform you of additional charges before processing your order.

For orders outside our Standard UK area ie, to Northern Ireland, Isle of Man, Scottish Highlands and Islands, and Postcodes beginning with: HS, IV, KA, KW, PA, PH, ZE, AB, FK, GY, JE, IM and PO, please call us to confirm the delivery cost.

4.4 We will deliver the goods to the address you specify for delivery in your order. It is important this address is accurate and where possible the goods are signed for. If the goods cannot be signed for on delivery, please provide specific instructions for where you wish the goods to be left.

4.5 Please allow 5 to 10 working days for your goods to be delivered. If delivery is delayed due to causes beyond our control we will extend delivery time by a reasonable period and contact you with the new arrangements.

4.6 We cannot accept any liability for any loss or damage to the goods once they have been delivered.

5. Complaints
5.1 It is our aim to acknowledge complaints within 5 working days, and keep you advised of likely timescales and progress.

5.2 On receipt the goods should be unpacked and inspected. If the goods are damaged or unacceptable please notify us within 48 hours. We will endeavour to resolve the complaint as soon as possible; in most cases we will ask for photographic evidence of they damage and/or the return of the goods. We will then offer a refund or a replacement if possible.

5.3 We offer no guarantee for products that have been damaged due to adverse weather conditions or neglect.

6. Cancellation
6.1 You have 7 working days in which to cancel your order if you change your mind. If you should cancel your order, this must be done in writing. You will be responsible for the return of the goods, within 14 days, to us in the condition that they were sent. We will not pay for the goods to be returned to us, for your protection we recommend a recorded delivery service/courier to return the goods. To receive a full refund, goods must be returned in their original condition, undamaged and unused. We reserve the right to cancel any order.

7. Privacy & Data Protection
7.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will collect information about you for two reasons: firstly, to process your order, and second, to provide you with the best possible service. We will give you the chance to refuse any marketing material from us. No information of any kind is forwarded to any other company, except to the couriers.

8. Courses
8.1 If you book a Ragmans course online, through the Ragmans website we will send you an additional confirmation booking email and details for the course.

8.2 We are unable to offer a refund if you decide to cancel your place on the course.

8.3 If we have to cancel the course you have booked, we will endeavour to provide you with a full refund.
8.4 Please note many of our course listings will redirect you to other websites. If you book on another website your booking is subject to the terms and conditions of that website and course organiser.

8.5 By attending a course held at Ragmans Lane Farm you are agreeing to filming and having your photo taken and possibly used for marketing and publicity of the farm.